Frequently Asked Questions & Online Pet Store

How do I contact customer service?

Go to our Contact Us page. Feel free to email us at


The convenience of having your pets food and products delivered at your home saves on time and the hassle of carrying heavy items after your purchase.You can place an order and receive your items 1-3 days from the time of purchase.

How much is shipping?

All orders $49 and over are absolutely FREE! Orders under $49 are a low flat rate of only $5.95.

How long does it take to get my order?

Orders placed by 4PM EST will usually ship the same day, and most customers receive their orders within 1-3 business days.

Check out

When you're ready to check out, go to your shopping cart and click 'continue to checkout.' If you have a PawsComplete account, sign in to enjoy faster checkout. If you don’t have an account, you can create one or checkout as a guest. If you have a promotional code, click the 'promo code' link in the order summary section. Any promotional discounts will be reflected in the Order Summary section. All codes must be redeemed online at the time of the initial order.

Can I track the status of my order?

Absolutely! Simply go to Your Account to get your up to date status on all orders.

Do I need to be there to sign for it?

No. If you are away, the driver will leave it at your home.

Do you ship to P.O. boxes?

No, sorry not at this time.

Do you ship internationally?

No, just in the continental US. (not Hawaii or Alaska)


Do I have to sign up for a new account to order?

No. Just click on a product, add it to your cart and checkout.

Does PawsComplete offer a product guarantee?

Yes. All of our products are backed by our 100% Satisfaction Guarantee.